{"id":10119,"date":"2020-07-29T20:27:58","date_gmt":"2020-07-30T01:27:58","guid":{"rendered":"https:\/\/www.superbancos.gob.ec\/bancos\/?p=10119"},"modified":"2025-11-27T15:58:14","modified_gmt":"2025-11-27T20:58:14","slug":"quejas","status":"publish","type":"post","link":"https:\/\/www.superbancos.gob.ec\/bancos\/quejas\/","title":{"rendered":"Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10119\" class=\"elementor elementor-10119\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f5c6eb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5c6eb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12dfe80\" data-id=\"12dfe80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aeb687f elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"aeb687f\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"476\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-entidad-financiera-768x476-1.jpeg\" class=\"elementor-animation-grow attachment-large size-large wp-image-17672\" alt=\"\" srcset=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-entidad-financiera-768x476-1.jpeg 768w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-entidad-financiera-768x476-1-300x186.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Todas tus quejas respecto de los productos, servicios y\/o prestaciones que brinde tu entidad financiera, pueden ser atendidas y resueltas, a trav\u00e9s de los canales habilitados por la propia entidad, a continuaci\u00f3n encontrar\u00e1s los espacios para dirigir tus quejas:<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f233b6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f233b6d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dbc912a\" data-id=\"dbc912a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1068de elementor-widget elementor-widget-elementskit-tablepress\" data-id=\"c1068de\" data-element_type=\"widget\" data-widget_type=\"elementskit-tablepress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elemenetskit-tablepress ekit-wid-con\" id=\"ekit_tablepress_c1068de\">\n<table id=\"tablepress-97\" class=\"tablepress tablepress-id-97 tablepress-responsive\">\n<thead>\n<tr class=\"row-1\">\n\t<th colspan=\"5\" class=\"column-1\">QUEJAS<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><a href=\"https:\/\/www.bancoamazonas.com\/Canales-Electr%C3%B3nicos\/Atenci%C3%B3n-al-Cliente\" rel=\"noopener\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/amazonas.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10077\" \/><\/a><\/td><td class=\"column-2\"><a href=\"https:\/\/www.bolivariano.com\/servicio-al-cliente#reclamos\" rel=\"noopener\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boivariano.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10078\" \/><\/a><\/td><td class=\"column-3\"><a href=\"https:\/\/www.citi.com\/icg\/sa\/latam\/ecuador\/citiservice\/contacts.html\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/citibank.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10079\" \/><\/a><\/td><td class=\"column-4\"><a href=\"https:\/\/www.bancocapital.com\/web\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/logo-banco-capital.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10080\" \/><\/a><\/td><td class=\"column-5\"><a href=\"https:\/\/www.bancocoopnacional.com\/servicio-de-atencion-al-cliente\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2023\/11\/banco-coopnacional.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10082\" \/><\/a><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><a href=\"https:\/\/www.bcmanabi.com\/#popup\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/comercial-manabi.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10083\" \/><\/a><\/td><td class=\"column-2\"><a href=\"https:\/\/www.bancoatlantida.ec\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2025\/08\/logo-atlantida-final.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10086\" \/><\/a><\/td><td class=\"column-3\"><a href=\"https:\/\/www.bancoguayaquil.com\/reclamos\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/guayaquil.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10087\" \/><\/a><\/td><td class=\"column-4\"><a href=\"https:\/\/www.bancodeloja.fin.ec\/Informaci%C3%B3n\/Links-de-Inter%C3%A9s\/Consultas-y-reclamos\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/loja.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10088\" \/><\/a><\/td><td class=\"column-5\"><a href=\"https:\/\/www.bancomachala.com\/sostenibilidad\/banca-responsable\/salud-e-inclusi%C3%B3n-financiera\/protecci%C3%B3n-al-consumidor\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/LOGO-BANCO-MACHALA-WEB.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10089\" \/><\/a><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><a href=\"https:\/\/www.produbanco.com.ec\/normas-de-transparencia\/servicio-al-cliente\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/produbanco.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10090\" \/><\/a><\/td><td class=\"column-2\"><a href=\"https:\/\/www.bancodelaustro.com\/reclamos\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/austro.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10091\" \/><\/a><\/td><td class=\"column-3\"><a href=\"https:\/\/www.litoral.fin.ec\/page\/comunicate.php\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/litoral.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10092\" \/><\/a><\/td><td class=\"column-4\"><a href=\"https:\/\/www.bancodelpacifico.com\/que-necesitas\/hacer-un-reclamo\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pacifico.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10098\" \/><\/a><\/td><td class=\"column-5\"><a href=\"http:\/\/delbank.fin.ec\/contacto\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/delbank.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10099\" \/><\/a><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\"><a href=\"https:\/\/www.bgr.com.ec\/contactenos\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/rumi\u00f1ahui.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10101\" \/><\/a><\/td><td class=\"column-2\"><a href=\"https:\/\/www.bancointernacional.com.ec\/empresa\/servicio-al-cliente\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/internacional.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10102\" \/><\/a><\/td><td class=\"column-3\"><a href=\"https:\/\/www.pichincha.com\/defensor-del-cliente-de-banco-pichincha\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pichincha.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10105\" \/><\/a><\/td><td class=\"column-4\"><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/descargas\/38570\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/procredit.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10106\" \/><\/a><\/td><td class=\"column-5\"><a href=\"https:\/\/www.visionfund.ec\/consultas-y-reclamos\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/visionfund.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10107\" \/><\/a><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\"><a href=\"https:\/\/www.dinersclub.com.ec\/portal\/personal\/canales-de-atencion\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/diners.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10108\" \/><\/a><\/td><td class=\"column-2\"><a href=\"https:\/\/www.bancodesarrollo.fin.ec\/index.php\/reclamos\/\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/banco-desarrollo-nuevo-logo-02.png\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10108\" \/><\/a><\/td><td class=\"column-3\"><a href=\"https:\/\/www.banco-solidario.com\/atencion-al-usuario\" rel=\"noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/solidario.jpg\" alt=\"\" width=\"150\" height=\"73\" class=\"aligncenter size-full wp-image-10108\" \/><\/a><\/td><td class=\"column-4\"><\/td><td class=\"column-5\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-97 from cache --><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-525736c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"525736c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-20fed83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20fed83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-167af97\" data-id=\"167af97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-485547a elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"485547a\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/defensor-del-cliente\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"476\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-defensor-cliente-768x476-1.jpeg\" class=\"elementor-animation-grow attachment-large size-large wp-image-17679\" alt=\"\" srcset=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-defensor-cliente-768x476-1.jpeg 768w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-defensor-cliente-768x476-1-300x186.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Como usuario financiero tienes derecho a recibir tutela y protecci\u00f3n de los Defensores del Cliente, y ellos tambi\u00e9n atender\u00e1n tus quejas respecto de aquellos servicios y productos que  brinde tu entidad financiera, a continuaci\u00f3n encontrar\u00e1s las v\u00edas de contacto de los defensores del cliente:<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-03e77af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03e77af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e37d64\" data-id=\"9e37d64\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fad8c90 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"fad8c90\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/defensor-del-cliente\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-user\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Listado de Defensores<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0271c01 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0271c01\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61589c1\" data-id=\"61589c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-015ee66 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"015ee66\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e0c0fcc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0c0fcc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8079f0d\" data-id=\"8079f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1327dc elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"e1327dc\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"476\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-sb-768x476-1.jpeg\" class=\"elementor-animation-grow attachment-large size-large wp-image-17687\" alt=\"\" srcset=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-sb-768x476-1.jpeg 768w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-sb-768x476-1-300x186.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">La queja es aquel procedimiento al que puede recurrir cualquier persona natural o jur\u00eddica cuando considere que alguna de las entidades controladas por la Superintendencia de Bancos ha vulnerado sus derechos como usuario financiero.\n\nPara presentar una queja ante la Superintendencia de Bancos puedes descargar la siguiente <b>CARTA MODELO.<\/b> Es importante considerar el nuevo procedimiento para ingreso de documentos en la Superintendencia de Bancos. <\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9df1901 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9df1901\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f61324d\" data-id=\"f61324d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1181e3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c1181e3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2020\/07\/carta-modelo-queja-llenar.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-agenda\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Carta Modelo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f4ec63\" data-id=\"7f4ec63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f25f045 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f25f045\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/guia-de-ingreso-de-documentos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-pointer\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Gu\u00eda Ingreso  de Documentos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ae43cce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae43cce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c4f497\" data-id=\"9c4f497\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c52770 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8c52770\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Todas tus quejas respecto de los productos, servicios y\/o prestaciones que brinde tu entidad financiera, pueden ser atendidas y resueltas, a trav\u00e9s de los canales habilitados por la propia entidad, a continuaci\u00f3n encontrar\u00e1s los espacios para dirigir tus quejas: Editar QUEJAS Como usuario financiero tienes derecho a recibir tutela y protecci\u00f3n de los Defensores del [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-10119","post","type-post","status-publish","format-standard","hentry","category-usuarios-financieros"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quejas - Superintendencia de Bancos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quejas - Superintendencia de Bancos\" \/>\n<meta property=\"og:description\" content=\"Todas tus quejas respecto de los productos, servicios y\/o prestaciones que brinde tu entidad financiera, pueden ser atendidas y resueltas, a trav\u00e9s de los canales habilitados por la propia entidad, a continuaci\u00f3n encontrar\u00e1s los espacios para dirigir tus quejas: Editar QUEJAS Como usuario financiero tienes derecho a recibir tutela y protecci\u00f3n de los Defensores del [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.superbancos.gob.ec\/bancos\/quejas\/\" \/>\n<meta property=\"og:site_name\" content=\"Superintendencia de Bancos\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-30T01:27:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-27T20:58:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/boton-quejas-entidad-financiera-768x476-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta 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