{"id":10119,"date":"2020-07-29T20:27:58","date_gmt":"2020-07-30T01:27:58","guid":{"rendered":"https:\/\/www.superbancos.gob.ec\/bancos\/?p=10119"},"modified":"2026-06-10T11:14:13","modified_gmt":"2026-06-10T16:14:13","slug":"quejas","status":"publish","type":"post","link":"https:\/\/www.superbancos.gob.ec\/bancos\/quejas\/","title":{"rendered":"Quejas"},"content":{"rendered":"\t\t
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Quejas en tu entidad bancaria<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Todas tus quejas respecto de los productos, servicios y\/o prestaciones que brinde tu entidad financiera, pueden ser atendidas y resueltas, a trav\u00e9s de los canales habilitados por la propia entidad, a continuaci\u00f3n encontrar\u00e1s los espacios para dirigir tus quejas:<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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QUEJAS<\/th>\n<\/tr>\n<\/thead>\n
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Quejas ante el Defensor del Cliente<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Como usuario financiero tienes derecho a recibir tutela y protecci\u00f3n de los Defensores del Cliente, y ellos tambi\u00e9n atender\u00e1n tus quejas respecto de aquellos servicios y productos que brinde tu entidad financiera, a continuaci\u00f3n encontrar\u00e1s las v\u00edas de contacto de los defensores del cliente:<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Quejas en la Superintendencia de Bancos<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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La queja es aquel procedimiento al que puede recurrir cualquier persona natural o jur\u00eddica cuando considere que alguna de las entidades controladas por la Superintendencia de Bancos ha vulnerado sus derechos como usuario financiero. Para presentar una queja ante la Superintendencia de Bancos deber\u00e1s completar el FORMULARIO GRATUITO DE RECLAMOS. Es importante considerar el nuevo procedimiento para ingreso de documentos en la Superintendencia de Bancos.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Quejas en tu entidad bancaria Todas tus quejas respecto de los productos, servicios y\/o prestaciones que brinde tu entidad financiera, pueden ser atendidas y resueltas, a trav\u00e9s de los canales habilitados por la propia entidad, a continuaci\u00f3n encontrar\u00e1s los espacios para dirigir tus quejas: Editar QUEJAS Quejas ante el Defensor del Cliente Como usuario financiero […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-10119","post","type-post","status-publish","format-standard","hentry","category-usuarios-financieros"],"yoast_head":"\nQuejas - Superintendencia de Bancos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quejas - 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