{"id":14828,"date":"2022-04-26T11:56:48","date_gmt":"2022-04-26T16:56:48","guid":{"rendered":"https:\/\/www.superbancos.gob.ec\/bancos\/?p=14828"},"modified":"2023-05-22T15:38:08","modified_gmt":"2023-05-22T20:38:08","slug":"normativa-en-consulta-proteccion-al-usuario-financiero","status":"publish","type":"post","link":"https:\/\/www.superbancos.gob.ec\/bancos\/normativa-en-consulta-proteccion-al-usuario-financiero\/","title":{"rendered":"Normativa en Consulta &#8211; Protecci\u00f3n al Usuario Financiero"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14828\" class=\"elementor elementor-14828\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-898a4be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"898a4be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21ad413\" data-id=\"21ad413\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab764f6 elementor-widget elementor-widget-image\" data-id=\"ab764f6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2022\/04\/Norma-consulta-proteccion-defensa-derechos-usuarios-financieros-1-1024x681.jpeg\" class=\"attachment-large size-large wp-image-16513\" alt=\"\" srcset=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2022\/04\/Norma-consulta-proteccion-defensa-derechos-usuarios-financieros-1-1024x681.jpeg 1024w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2022\/04\/Norma-consulta-proteccion-defensa-derechos-usuarios-financieros-1-300x199.jpeg 300w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2022\/04\/Norma-consulta-proteccion-defensa-derechos-usuarios-financieros-1-768x511.jpeg 768w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2022\/04\/Norma-consulta-proteccion-defensa-derechos-usuarios-financieros-1.jpeg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1462b54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1462b54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5cba5d\" data-id=\"b5cba5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fd735f elementor-widget elementor-widget-text-editor\" data-id=\"4fd735f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A continuaci\u00f3n usted podr\u00e1 descargar los cuadros comparativos de las normas vigentes y las normas propuestas, en formato Excel, en los cuales la ciudadan\u00eda podr\u00e1 insertar sus aportes. Los aportes se receptar\u00e1n\u00a0<strong><u>hasta el 13 de mayo de 2022<\/u>\u00a0<\/strong>en la direcci\u00f3n de correo electr\u00f3nico <a href=\"mailto:dnormativa@superbancos.gob.ec\">dnormativa@superbancos.gob.ec<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5841e97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5841e97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-110226e\" data-id=\"110226e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3a9de2 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"f3a9de2\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2022\/04\/capitulo_i_titulo_xiv_libro_i_para_aporte_ciudadano.xlsx\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-edit1\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Contribuye al Proyecto                <\/h3>\n                        \t\t  \t<p>Atenci\u00f3n Reclamos Formulario<\/p>\n                                <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-04fa267\" data-id=\"04fa267\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa5b153 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"fa5b153\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2022\/04\/capitulo_iii_titulo_xiii_libro_i_para_aporte_ciudadano.xlsx\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-edit1\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Contribuye al Proyecto                <\/h3>\n                        \t\t  \t<p>Protecci\u00f3n Usuario III Formulario<\/p>\n                                <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5f2112d\" data-id=\"5f2112d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89580b9 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"89580b9\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2022\/04\/cap_v_tit_xiii_reforma_a_la_norma_de_proteccion_al_usuario_financiero.xlsx\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-edit1\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Contribuye al Proyecto                <\/h3>\n                        \t\t  \t<p>Protecci\u00f3n Usuario V Formulario<\/p>\n                                <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4dcd722 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dcd722\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-784682e\" data-id=\"784682e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6aec83c elementor-alert-danger elementor-widget elementor-widget-alert\" data-id=\"6aec83c\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">YA NO SE ACEPTAN M\u00c1S RESPUESTAS EN LOS FORMULARIOS<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Conforme lo establecido en el \u201cProceso de Generaci\u00f3n Normativa\u201d, esta publicaci\u00f3n deber\u00e1 estar vigente por 10 d\u00edas laborables es decir, del 29 de abril al 13 de mayo de 2022.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c1177e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1177e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fff3f92\" data-id=\"fff3f92\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70ba6b0 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"70ba6b0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/normas-en-consulta\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Normas en Consulta anteriores<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0fed1c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fed1c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-399b16f\" data-id=\"399b16f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ef940f elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-23494 elementor-widget-divider\" data-id=\"7ef940f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A continuaci\u00f3n usted podr\u00e1 descargar los cuadros comparativos de las normas vigentes y las normas propuestas, en formato Excel, en los cuales la ciudadan\u00eda podr\u00e1 insertar sus aportes. Los aportes se receptar\u00e1n\u00a0hasta el 13 de mayo de 2022\u00a0en la direcci\u00f3n de correo electr\u00f3nico dnormativa@superbancos.gob.ec. Contribuye al Proyecto Atenci\u00f3n Reclamos Formulario PROCESO CONCLUIDO Contribuye al Proyecto [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[],"class_list":["post-14828","post","type-post","status-publish","format-standard","hentry","category-normativa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Normativa en Consulta - Protecci\u00f3n al Usuario Financiero - Superintendencia de Bancos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/normativa-en-consulta-proteccion-al-usuario-financiero\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Normativa en Consulta - Protecci\u00f3n al Usuario Financiero - Superintendencia de Bancos\" \/>\n<meta property=\"og:description\" content=\"A continuaci\u00f3n usted podr\u00e1 descargar los cuadros comparativos de las normas vigentes y las normas propuestas, en formato Excel, en los cuales la ciudadan\u00eda podr\u00e1 insertar sus aportes. Los aportes se receptar\u00e1n\u00a0hasta el 13 de mayo de 2022\u00a0en la direcci\u00f3n de correo electr\u00f3nico dnormativa@superbancos.gob.ec. 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