{"id":746,"date":"2017-03-15T15:54:00","date_gmt":"2017-03-15T20:54:00","guid":{"rendered":"http:\/\/10.1.3.220\/bancos\/?p=746"},"modified":"2026-03-04T09:34:39","modified_gmt":"2026-03-04T14:34:39","slug":"defensor-del-cliente","status":"publish","type":"post","link":"https:\/\/www.superbancos.gob.ec\/bancos\/defensor-del-cliente\/","title":{"rendered":"Defensores del Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"746\" class=\"elementor elementor-746\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-524228e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"524228e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf1a882\" data-id=\"bf1a882\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9be529d elementor-widget elementor-widget-text-editor\" data-id=\"9be529d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>El Defensor del Cliente es un mediador, o conciliador, entre el usuario y la Instituci\u00f3n Financiera; \u00e9l ser\u00e1 un facilitador y solucionador de conflictos. Es decir dentro de su gesti\u00f3n puede llegar a un acuerdo entre las partes y solucionar problemas presentados, sean quejas, consultas o reclamos de los clientes de las entidades financieras.<\/p><p>Por esta raz\u00f3n, la Superintendencia de Bancos, comunica que el servicio del Defensor del Cliente, no tiene costo alguno para el reclamante, el Art. 312 de la Constituci\u00f3n de la Rep\u00fablica del Ecuador indica que:\u00a0<em>\u201cCada entidad integrante del sistema financiero nacional tendr\u00e1 un defensor o defensora del cliente que ser\u00e1 independiente de la instituci\u00f3n y designado de acuerdo a la ley\u201d<\/em>.<\/p><p>Cabe indicar que los Defensores del Cliente atienden, personalmente, en las matrices de cada instituci\u00f3n financiera, para la asesor\u00eda inmediata que usted requiera.<\/p><p>En caso de requerir presentar un reclamo, queja o consulta <strong>ante el Defensor del Cliente<\/strong>, recuerde llenar el siguiente\u00a0 <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/descargas\/40907\/\"><strong>Formulario<\/strong><\/a> y presentarlo ante el Defensor, firmado electr\u00f3nicamente o de manera manuscrita, adjuntando una copia de tu identificaci\u00f3n y cualquier otro documento relevante al caso.<\/p><p>Te invitamos a conocer los datos de contacto del Defensor de tu Banco \u00f3 Instituci\u00f3n Financiera, en el siguiente listado encontrar\u00e1s toda la informaci\u00f3n necesaria:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-d5cebb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5cebb2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9c60ab\" data-id=\"a9c60ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62587d3 elementor-widget elementor-widget-spacer\" data-id=\"62587d3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1e97312 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e97312\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b174da\" data-id=\"3b174da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d47529 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"5d47529\" data-element_type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;2025 - 2027&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Defensores del Cliente<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">2025 - 2027<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0dbee86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0dbee86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76a4705\" data-id=\"76a4705\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e7dcd0 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"7e7dcd0\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">Banco Coopnacional<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">Banco General Rumi\u00f1ahui<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">Banco del Pac\u00edfico<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">Banco de Machala<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1325\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">Banco Bolivariano<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1326\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">Banco BanEcuador<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1327\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">Banco Amazonas<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">Banco Coopnacional<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1321\" tabindex=\"0\" hidden=\"false\"><p><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2023\/11\/banco-coopnacional.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-30558 size-full\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2023\/11\/banco-coopnacional.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><strong>DEFENSOR:<br \/><\/strong>COELLO BAJA\u00d1A KLEBER CATON<\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:<\/strong> 04 3709820 Ext. 143<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Capit\u00e1n Najera N\u00b04210 y la 14va. 1er. Piso.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bcoopnacionaldc@superbancos.gob.ec\">bcoopnacionaldc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">Banco General Rumi\u00f1ahui<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1322\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/rumi\u00f1ahui.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10101\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/rumi\u00f1ahui.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>CISNEROS CEVALLOS JUAN CARLOS<\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS: <\/strong>02 3936200 Ext.4438<strong><br \/>DIRECCI\u00d3N: <\/strong>Av. Rep\u00fablica y Mart\u00edn Carrion. Edificio Matriz- Planta baja<span lang=\"ES-MX\"><br \/><\/span><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bruminahuidc@superbancos.gob.ec\">bruminahuidc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">Banco del Pac\u00edfico<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1323\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pacifico.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10098\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pacifico.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><\/strong><\/p><div><p class=\"x_xmsonormal\"><b>DEFENSOR:<br \/><\/b>REINOSO JIMENEZ FANNY JOHANNA<br \/><br \/><b>CIUDAD: <\/b>GUAYAQUIL<b><br \/>TELEFONOS: <\/b>04 3731500 EXT. 41432<br \/><b>DIRECCI\u00d3N:<\/b>\u00a0 Ycaza 200 entre Panam\u00e1 y Pichincha 2do. piso.<br \/><b>CORREO<\/b>:\u00a0<a href=\"mailto:bpacificodc@superbancos.gob.ec\" data-linkindex=\"6\">bpacificodc@superbancos.gob.ec<\/a><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">Banco de Machala<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1324\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/machala.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10089\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/machala.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR: <br \/><\/strong>MERO CORTEZ MARIA MERCEDES<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong> MACHALA<br \/><strong>TELEFONOS:<\/strong> 04-3920404 Ext. 2086<br \/><strong>DIRECCI\u00d3N:<\/strong> Rocafuerte y 9 de mayo esquina -Matriz<br \/><strong>CORREO<\/strong>:<strong><a href=\"mailto:bmachaladc@superbancos.gob.ec\"> bmachaladc@superbancos.gob.ec\u00a0<\/a><\/strong><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">Banco Bolivariano<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1325\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/boivariano.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18842\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/boivariano.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>GUEVARA ZAMORA ALEX DAVID<\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:\u00a0<\/strong>04 2305000 EXT. 2346<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Jun\u00edn 200 y Panam\u00e1<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bbolivarianodc@superbancos.gob.ec\">bbolivarianodc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">Banco BanEcuador<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1326\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/banecuador.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10464\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/banecuador.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>HERRERA ARRIAGA MERCEDES VANESSA<\/p><p><strong>CIUDAD:<\/strong> GUAYAQUIL<br \/><strong>TELEFONOS: <\/strong>(04) 3718200 Ext. 4119<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Panam\u00e1 704 y Roca<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:banecuadordc@superbancos.gob.ec\">banecuadordc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">Banco Amazonas<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1327\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/amazonas.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10077\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/amazonas.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>SUAREZ MURIEL PABLO XAVIER<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:<\/strong> 04 6021100 EXT. 4288<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Parroquia T\u00e1rqui, Av. Francisco de Orellana 238 y Alberto Borges Edificio Soroa, 5to. piso.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bamazonasdc@superbancos.gob.ec\">bamazonasdc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec8fcf elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"7ec8fcf\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">Banco del Austro<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">Banco Procredit<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">Banco Internacional<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">Banco Solidario<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1325\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">Banco Atl\u00e1ntida<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1326\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">Banco Guayaquil<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1327\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">Banco del Litoral<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">Banco del Austro<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1321\" tabindex=\"0\" hidden=\"false\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/austro.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12956\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/austro.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>TORRES BAQUERO GABRIELA YOLANDA<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0CUENCA<br \/><strong>TELEFONOS: <\/strong>07 5505088 Ext. 10797\u00a0<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Presidente Borrero y Mariscal Sucre Esquina<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:baustrodc@superbancos.gob.ec\">baustrodc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">Banco Procredit<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1322\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/procredit.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10106\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/procredit.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><\/strong><\/p><p><strong>DEFENSOR:<\/strong><br \/>QUIROGA MU\u00d1OZ LEONARDO JAVIER<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 2211000 Ext. 56027<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Amazonas y Atahualpa (esquina)<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bprocreditdc@superbancos.gob.ec\">bprocreditdc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">Banco Internacional<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1323\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/internacional.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10102\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/internacional.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<br \/><\/strong>MUELA ROJAS ANDREA LUCIA<\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:<\/strong> 02 5003600 Ext. 999005<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Patria E4-41 y 9 de Octubre<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:binternacionaldc@superbancos.gob.ec\">binternacionaldc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">Banco Solidario<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1324\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/solidario.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10458\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/solidario.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>PONCE CEDE\u00d1O MONICA DEL ROCIO<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 3950600 Ext. 2772<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Amazonas 36-69 y Corea 2do. piso<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bsolidariodc@superbancos.gob.ec\">bsolidariodc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">Banco Atl\u00e1ntida<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1325\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2025\/08\/logo-atlantida-final.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38976 size-full\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2025\/08\/logo-atlantida-final.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>RIOFRIO CANDO ESTEFANY CAROLINA<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:<\/strong> 04 3700500 Ext: 10212<br \/><strong>DIRECCI\u00d3N:<\/strong> Direcci\u00f3n: Av. Juan Tanca Marengo N15-19 y Agust\u00edn Freire, Mz.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:atlantidadc@superbancos.gob.ec\">atlantidadc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">Banco Guayaquil<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1326\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/guayaquil.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10087\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/guayaquil.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>MURILLO ROMERO ANDRES XAVIER<\/p><p><strong>CIUDAD:<\/strong> <span data-olk-copy-source=\"MessageBody\">GUAYAQUIL<\/span><br \/><strong>TELEFONOS:<\/strong> <span data-olk-copy-source=\"MessageBody\">04\u00a0 3730100 ext. 25900<\/span><br \/><strong>DIRECCI\u00d3N:<\/strong> <span data-olk-copy-source=\"MessageBody\">Pichincha 107 y P Icaza (Edificio Matriz)<\/span><br \/><strong>CORREO:<\/strong><br \/><a href=\"mailto:bguayaquildc@superbancos.gob.ec\">bguayaquildc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">Banco del Litoral<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1327\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/litoral.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10092\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/litoral.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>COELLO BAJA\u00d1A KLEBER CATON<\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS: <\/strong>04 5124000 EXT. 1117<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Malec\u00f3n 514 e Imbabura<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:blitoraldc@superbancos.gob.ec\">blitoraldc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05191cb elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"05191cb\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5341\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5341\" aria-expanded=\"false\">Banco de Desarrollo<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5342\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5342\" aria-expanded=\"false\">Banco Pichincha<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5343\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5343\" aria-expanded=\"false\">Corporaci\u00f3n Financiera Nacional<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5344\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5344\" aria-expanded=\"false\">Citibank<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5345\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5345\" aria-expanded=\"false\">Banco Produbanco<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5346\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5346\" aria-expanded=\"false\">Banco Delbank<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5341\" aria-expanded=\"false\">Banco de Desarrollo<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5341\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5341\" tabindex=\"0\" hidden=\"false\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/banco-desarrollo.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10463\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/banco-desarrollo.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>SYLVIA ALEXANDRA CASTRO G\u00c1LVEZ<\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:<\/strong> 02 2999 600 \u2022 Ext: 11112<strong><br \/>DIRECCI\u00d3N: <\/strong>Av. Amazonas entre las calles Uni\u00f3n Nacional de Periodistas y Villalengua <br \/>Plataforma del Sector Financiero (Recepci\u00f3n BDE- Planta Baja)<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bededc@superbancos.gob.ec\">bededc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5342\" aria-expanded=\"false\">Banco Pichincha<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5342\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5342\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pichincha.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10105\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/pichincha.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/><\/strong><strong>DEFENSOR:<\/strong><br \/>VELA ANDRADE PABLO HANNIBAL<strong><br \/><br \/><\/strong><strong>CIUDAD: <\/strong>QUITO<strong><br \/>TELEFONOS: <\/strong>02 2981280<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Amazonas 4545 y Pereira<br \/>Edif. Centro Financiero, piso 2 of. 206<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bpichinchadc@superbancos.gob.ec\">bpichinchadc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5343\" aria-expanded=\"false\">Corporaci\u00f3n Financiera Nacional<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5343\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5343\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/cfn.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8813\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/cfn.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR: <br \/><\/strong>ZAMBRANO TUMBACO JESUS ALBERTO<\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:\u00a0<\/strong>04 2591800 Ext. 4412<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Av. 9 de Octubre 200 y Pichincha. Centro Financiero P\u00fablico.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:cfndc@superbancos.gob.ec\">cfndc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5344\" aria-expanded=\"false\">Citibank<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5344\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5344\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/citibank.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10079\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/citibank.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<br \/><\/strong>ORDO\u00d1EZ PUENTE <br \/>GALO ROBERTO <\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:<\/strong> 02 393-8957<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Rep\u00fablica del Salvador N. 36-230 y NNUU. Edificio CITIPLAZA piso 2<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:citibankdc@superbancos.gob.ec\">citibankdc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5345\" aria-expanded=\"false\">Banco Produbanco<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5345\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5345\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/produbanco.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10090\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/produbanco.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR: <br \/><\/strong>VALVERDE SOTO SANDRA XIMENA<\/p><p><strong><br \/>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 2999000 Ext. 7177<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Centro Corporativo Ecopark, torre 1, Av. Sim\u00f3n Bol\u00edvar y V\u00eda Nay\u00f3n<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bprodubancodc@superbancos.gob.ec\">bprodubancodc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5346\" aria-expanded=\"false\">Banco Delbank<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5346\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5346\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/delbank.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10099\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/delbank.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>SUAREZ MURIEL PABLO XAVIER<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong>\u00a0GUAYAQUIL<br \/><strong>TELEFONOS:<\/strong> 04 2566490 Ext. 453<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Calles Alfredo Baquerizo Moreno No. 1107-A y Francisco, Paula Icaza esquina 1er. piso.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bdelbankdc@superbancos.gob.ec\">bdelbankdc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681eb94 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"681eb94\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1091\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1091\" aria-expanded=\"false\">Banco de Loja<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1092\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1092\" aria-expanded=\"false\">Banco Diners<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1093\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1093\" aria-expanded=\"false\">Banco Capital<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1094\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1094\" aria-expanded=\"false\">Banco del IESS<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1095\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1095\" aria-expanded=\"false\">Banco VisionFund<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1096\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1096\" aria-expanded=\"false\">Banco Codesarrollo<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1097\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1097\" aria-expanded=\"false\">Banco Comercial de Manab\u00ed<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1091\" aria-expanded=\"false\">Banco de Loja<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1091\" tabindex=\"0\" hidden=\"false\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/loja.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10088\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/loja.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>PACHAR NIETO JANETH DEL ROCIO<\/p><p><strong>CIUDAD:<\/strong> LOJA<br \/><strong>TELEFONOS: <\/strong>(07) 370 1600 Ext. 2131<br \/><strong>DIRECCI\u00d3N:<\/strong> <span data-olk-copy-source=\"MessageBody\">Bol\u00edvar 158-14 y Rocafuerte<\/span><br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:blojadc@superbancos.gob.ec\">blojadc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1092\" aria-expanded=\"false\">Banco Diners<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1092\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/diners.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10108\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/diners.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>SALAZAR PIGUAVE <br \/>GREIS MARIA<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 2981300 Ext. 2753<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Amazonas N38-70\u00a0y Villalengua,<br \/>Edif. Centro Financiero, Mezzanine.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bdinersdc@superbancos.gob.ec\">bdinersdc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1093\" aria-expanded=\"false\">Banco Capital<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1093\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/logo-banco-capital.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-37446 size-full\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/08\/logo-banco-capital.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<br \/><\/strong>RAMOS GUILLEN JACQUELINE ALEXANDRA<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:<\/strong> 02 2265230 Ext. 2270<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Amazonas n34-289 y Av. Atahualpa edif. Capital, piso mezzanine.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bcapitaldc@superbancos.gob.ec\">bcapitaldc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1094\" aria-expanded=\"false\">Banco del IESS<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1094\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/BIES.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18878\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/BIES.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<br \/><\/strong>ROMERO ROJAS <br \/>KARLA VANESA<\/p><p><strong>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 3970500 Ext. 20970<strong><br \/>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Amazonas y Uni\u00f3n Nacional de Periodistas Plataforma Gubernamental planta baja.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:biessdc@superbancos.gob.ec\">biessdc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1095\" aria-expanded=\"false\">Banco VisionFund<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1095\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/visionfund.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10107\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/visionfund.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>ANDRADE FERRANDO ROBERTO ALFONSO<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0IBARRA<br \/><strong>TELEFONOS:\u00a0<\/strong>06 2641893 Ext. 301<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Av. Jaime Rivadeneira 688 y Av. Mariano Acosta Matriz. piso 1.<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bvisionfunddc@superbancos.gob.ec\">bvisionfunddc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1096\" aria-expanded=\"false\">Banco Codesarrollo<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1096\" tabindex=\"0\" hidden=\"hidden\"><p><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/banco-desarrollo-nuevo-logo-02.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11679\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2017\/03\/banco-desarrollo-nuevo-logo-02.png\" alt=\"\" width=\"150\" height=\"73\" \/><\/a><br \/>DEFENSOR:<\/strong><br \/>RAMOS GUILLEN JACQUELINE ALEXANDRA<br \/><strong><br \/>CIUDAD:<\/strong>\u00a0QUITO<br \/><strong>TELEFONOS:\u00a0<\/strong>02 2547 978 \/ 02 2236 596 Ext. 224<br \/><strong>DIRECCI\u00d3N:<\/strong>\u00a0 Ladr\u00f3n de Guevara E13-408 y Barcelona<br \/>Edf. Codesarrollo, 1er piso<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bancodesarrollodc@superbancos.gob.ec\">bancodesarrollodc@superbancos.gob.ec\u00a0<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1097\" aria-expanded=\"false\">Banco Comercial de Manab\u00ed<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1097\" tabindex=\"0\" hidden=\"hidden\"><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-10083 alignleft\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/07\/comercial-manabi.jpg\" alt=\"\" width=\"150\" height=\"73\" \/><\/strong><\/p><p>\u00a0<\/p><p><strong><br \/>DEFENSOR:<br \/><\/strong>ANDRADE CORDOVA DIANA CAROLINA<strong><br \/><\/strong><\/p><p><strong>CIUDAD:<\/strong> GUAYAQUIL<br \/><strong>TELEFONOS:<\/strong> 04 &#8211; 3710030 Ext.2120<br \/><strong>DIRECCI\u00d3N:<\/strong> Av. Jos\u00e9 Orrantia Gonz\u00e1lez y Av. Juan Tanca Marengo Esquina &#8211; <br \/>Edificio Executive Center planta baja (Nobis).<br \/><strong>CORREO<\/strong>:<br \/><a href=\"mailto:bcmanabidc@superbancos.gob.ec\">bcmanabidc@superbancos.gob.ec<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-51796a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51796a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78006dd\" data-id=\"78006dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36c72ef elementor-widget elementor-widget-text-editor\" data-id=\"36c72ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong>Enlaces Relacionados<\/strong><\/h4><ul><li><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/descargas\/21630\/\">Norma de control del Defensor del Cliente<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/concurso-meritos-etapas\/\">Concursos de M\u00e9ritos desarrollados<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El Defensor del Cliente es un mediador, o conciliador, entre el usuario y la Instituci\u00f3n Financiera; \u00e9l ser\u00e1 un facilitador y solucionador de conflictos. Es decir dentro de su gesti\u00f3n puede llegar a un acuerdo entre las partes y solucionar problemas presentados, sean quejas, consultas o reclamos de los clientes de las entidades financieras. Por [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[200],"class_list":["post-746","post","type-post","status-publish","format-standard","hentry","category-usuarios-financieros","tag-ancho-completo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Defensores del Cliente - Superintendencia de Bancos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/defensor-del-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Defensores del Cliente - Superintendencia de Bancos\" \/>\n<meta property=\"og:description\" content=\"El Defensor del Cliente es un mediador, o conciliador, entre el usuario y la Instituci\u00f3n Financiera; \u00e9l ser\u00e1 un facilitador y solucionador de conflictos. Es decir dentro de su gesti\u00f3n puede llegar a un acuerdo entre las partes y solucionar problemas presentados, sean quejas, consultas o reclamos de los clientes de las entidades financieras. 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