{"id":8840,"date":"2020-04-28T15:31:05","date_gmt":"2020-04-28T20:31:05","guid":{"rendered":"https:\/\/www.superbancos.gob.ec\/bancos\/?p=8840"},"modified":"2023-05-22T15:31:33","modified_gmt":"2023-05-22T20:31:33","slug":"normativa-defensor-del-cliente","status":"publish","type":"post","link":"https:\/\/www.superbancos.gob.ec\/bancos\/normativa-defensor-del-cliente\/","title":{"rendered":"Normativa en Consulta &#8211; Defensor del Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8840\" class=\"elementor elementor-8840\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3dc112c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dc112c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2ba49f\" data-id=\"b2ba49f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c906e1a elementor-widget elementor-widget-image\" data-id=\"c906e1a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"526\" src=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/Norma-Defensor-del-Cliente-1024x673.jpeg\" class=\"attachment-large size-large wp-image-8841\" alt=\"\" srcset=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/Norma-Defensor-del-Cliente-1024x673.jpeg 1024w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/Norma-Defensor-del-Cliente-300x197.jpeg 300w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/Norma-Defensor-del-Cliente-768x505.jpeg 768w, https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/2020\/04\/Norma-Defensor-del-Cliente.jpeg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ce8acd0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce8acd0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2b209ab\" data-id=\"2b209ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36b866a ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"36b866a\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2020\/04\/Proyecto_de_Norma_defensores2.pdf\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-balance1\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Proyecto de Norma                <\/h3>\n                                            <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d81ec61\" data-id=\"d81ec61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-391d244 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"391d244\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/wp-content\/uploads\/downloads\/2020\/04\/Preguntas_frecuentes_norma_defensores.pdf\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-faq\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Preguntas Frecuentes                <\/h3>\n                                            <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-76c168e\" data-id=\"76c168e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe194a2 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"fe194a2\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"https:\/\/bit.ly\/2YfpKy4\" target=\"_blank\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text-center icon-top-align elementor-animation-shrink   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-edit1\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Contribuye al Proyecto                <\/h3>\n                        \t\t  \t<p>Formulario<\/p>\n                                <\/div>\n        \n        \n                    <div class=\"ekit-icon-box-badge ekit_position_top_left\">\n                <span class=\"ekit-badge\">PROCESO CONCLUIDO<\/span>\n            <\/div>\n                <\/div>\n                <\/a>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3d33cd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d33cd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb0d2b7\" data-id=\"fb0d2b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1446617 elementor-widget elementor-widget-video\" data-id=\"1446617\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/C9V2jhqlMv4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b86653d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b86653d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d578bb\" data-id=\"1d578bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc95a6f elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"dc95a6f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.superbancos.gob.ec\/bancos\/normas-en-consulta\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Normas en Consulta anteriores<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Proyecto de Norma PROCESO CONCLUIDO Preguntas Frecuentes PROCESO CONCLUIDO Contribuye al Proyecto Formulario PROCESO CONCLUIDO Normas en Consulta anteriores<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[],"class_list":["post-8840","post","type-post","status-publish","format-standard","hentry","category-normativa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Normativa en Consulta - Defensor del Cliente - Superintendencia de Bancos<\/title>\n<meta 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